Returns Policy
Return Period: We offer a 14-day return policy from the date of purchase, provided that the goods are in their original packaging and sealed.
Eligibility for Returns: Returns will only be accepted if the product is unused, undamaged, and remains in its original packaging with all seals intact.
Non-Acceptance of Damaged Items: Any product that is found to be damaged upon inspection will not be eligible for a return or refund. We reserve the right to reject the return if damage is detected.
Refund Process: Once the returned goods are received and inspected, we will process the refund. The refund amount will be deposited back or transferred to the user within 2 working days after the goods have passed the quality check.
Non-Refundable Items: Items that have been tampered with, damaged, or unsealed after purchase will not be eligible for a return or refund.
Shipping Costs: Any shipping or handling costs for returning the item are the responsibility of the customer unless the return is due to a fault on our part.
Contact Information: For returns, please contact our customer service team to initiate the return process.
Exchange Policy
Exchange Period: We offer a 14-day exchange policy from the date of purchase, provided the goods are in their original packaging and sealed.
Eligibility for Exchanges: Exchanges will only be accepted if the product is unused, undamaged, and remains in its original packaging with all seals intact.
Non-Acceptance of Damaged Items: Products that are damaged or show signs of wear and tear will not be eligible for an exchange. All products must pass inspection before the exchange is approved.
Exchange Process: To initiate an exchange, contact our customer service team. Once the product is received and passes the quality check, we will process the exchange within 7-10` working days.
Item Availability: Exchanges are subject to stock availability. If the desired item is not in stock, you may choose to receive a refund or select another product of equal value.
Non-Exchangeable Items: Custom-made, personalized, or final sale items cannot be exchanged.
Many of our products come with a manufacturer’s warranty. If your product is eligible for a warranty claim, please contact us with proof of purchase, and we will assist you in facilitating the claim.
Shipping Costs: Any shipping or handling costs for exchanging the item are the responsibility of the customer unless the exchange is due to a fault on our part.
